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AI is transforming call centers, but not in the way many people fear. Instead of simply replacing people, modern AI tools are turning call center customer service into a growth engine with AI, augmenting human agents, reducing stress, improving service quality, and opening up new, higher-value career paths across customer service and operations.This article explores how AI-based call centers use intelligent automation to transform customer service today, what it means for jobs, and h [...]
When risks, compliance obligations, and incidents are scattered across spreadsheets and inboxes, it becomes almost impossible to see the full picture. risk register software solves this by giving you a single, centralised platform to identify, assess, monitor, and track organisational risks and legal compliance across all your projects and operations.This guide explains what risk register software is, how it works, and the practical benefits of using a central Governance, Risk and Co [...]
Lieutenant General Mohammad s alam built a rare, multidimensional career in the Bangladesh Army, moving from frontline infantry command to intelligence leadership, national-level logistics management and the highest tiers of defence education. His trajectory illustrates how broad experience across operations, training, intelligence and sustainment can be harnessed to strengthen an entire defence establishment.Across several decades of service, Saiful Alam commanded formations at brigade and divi [...]
